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Privacy Policy

Last Updated - 19th May 2021

Introduction

Here at Site Supplies Direct Ltd (“we”), we care about the privacy of our users (“user” or you). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, or channel connected to (referred to collectively as the “site”). Please read this privacy policy carefully. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each change or modification. We do actively encourage you to periodically review this Privacy Policy to stay informed of updates.

Our company address is Grange Farm Units, Kirklington Road, Hockerton, Notts, NG25 0PJ. Our data controller is Mark Hales. You can also contact us via the email sales@sitesuppliesdirect.co.uk

What personal data we collect

Using form(s) and communications with us These will typically include information such as the Users name, email address, phone number, and any other details disclosed on the platform used to contact us. This information is used by us internally to handle your enquiry and may be passed to one of our distributors if needed to fulfil your order.

Payment information If a User places an order through our Site, we will require data to process payment and ensure the goods are delivered to the Users requested address.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make a website work, or work more effectively, as well as to provide information to the service owners.

Examples of when cookies are used on this website;

Analytics – if you choose to opt into analytics tracking, a cookie is stored on your computer to register which pages you visit and what content you interact with. This helps us improve our website by giving us and insight into what content is popular. This data cannot be used by us to identify you personally, but the data is processed by Google.

Live chat service – We use Tawk.to to host the live chat services on our website. We do require these cookies to be set for the service to function. These cookies are used to maintain your session between pages, allowing you to continue your conversation as you browse our Site. You can read Tawk.to’s privacy policy here: https://www.tawk.to/privacy-policy/.

Embedded content – Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

This table lists the cookies we use on our website and why.

Cookie Type Name Purpose 1st / 3rd Party Lifespan Functionality cookie PHPSESSID This is used by the PHP language to identify you as a unique user. It expires when you close your browser and does not store personal data about you. 1st Party End of session Strictly necessary cookie cmsa This cookie is created by the Perch CMS to identify you as a user of a Perch licensed product. Perch may use this to verify that a website has been correctly licensed. 1st Party 1 Month Performance cookie _ga _gid _gat These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 3rd Party End of Session, 2 years, 30 mins, 7 months, 2 years, 10 mins Functionality Cookie __tawkuuid TawkConnectionTime These cookies are set by the Tawk.to live chat service for it to function and to understand if you have interacted with us through the live chat service previously. 3rd Party 180 days End of session

You may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or looking at the About Cookies website which offers guidance for all modern browsers. How we store your data The form submissions are emailed to us but also kept in a secure database. Data entered the form(s) on our Site are encrypted using HTTPS protocol to help protect it during transmission and access to the database is strictly prohibited. Third party links On occasion we include links to third parties on our Site. Where we include a link does not mean that we endorse or approve that site’s policy towards visitor privacy. Please ensure that you review their privacy policy before sending them any personal data.

Who on our team has access to your data

We restrict who has access to your data across our systems. Mark Hales Julian Smith Clement Johnson (CNS Media) – form submissions only

Your data protection rights

You have the right to ask us for copies of your personal information. If that information is incorrect, you can ask us to rectify the personal information you think is inaccurate. Under certain circumstances you have the right to have your personal data deleted from our systems. In some cases, such invoicing etc. we are legally required to keep this.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at;

Site Supplies Direct Ltd Grange Farm Units, Kirklington Road, Hockerton, Nottinghamshire, NG25 0PJ sales@sitesuppliesdirect.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

Get in touch

If you have an enquiry on any of our products, please call the office number or alternatively complete the contact form below. We guarantee we will respond to you the same day.

Office:

Grange Farm Units, Kirklington Road, Hockerton, Notts, NG25 0PJ

Manufacturing:

RBMUK Ltd, Ace Mills, Whitegate Lane, Chadderton, OL9 9RJ